Element has an opportunity for a new Credit Control Administration Coordinator to join our growing Global Business Services team in Edinburgh. Our new colleague will join us based from our beautiful new office in Edinburgh Park where we are enjoying state-of-the-art facilities including collaboration spaces, huddle rooms, open-concept layout, and abundant natural light. With fantastic links by train, tram, commuter routes, as well as having designated parking, we are well connected for colleagues across the central belt of Scotland.

This is a fast-paced coordination role will allow you to bring your own ideas to an expanding team during a very exciting time for us as a business. If you're passionate about customer experience and are a strong organiser, this role can offer a fantastic opportunity to grow your career in a market leading, world leader in the TIC industry.

• Completing Welcome Calls to our new customer’s enhancing our customer’s journey 
• Managing customer queries by phone, email and fax 
• Working closely with our labs to resolve invoice transactional queries 
• Processing bank receipts 
• Sales Ledger administration  
• Reconcile customer accounts (including proforma accounts) 
• Meeting relevant month end processing and timetable requirements 
• Producing copy invoices from various platforms 
• Report creation 
• Taking Card Payments  
• Requesting and completing insolvency claim forms 
• Distribution of daily queries to the relevant credit controllers for escalation 
• Assisting the Customer Onboarding Specialist with the automated new customer account opening process  
• Assisting the Customer Onboarding Specialist with Account Maintenance Requests  
• Collaborate with different members of the AR and AP team to resolve queries quicker for our customers and business units 
• Implement new processes to our credit control admin function  
• Adhere to different SLA’s across each business unit 
• Provide administration assistance to support Credit Control’s move to a new target operating model. 

The ideal person will have previous experience of working in a customer focused environment, they will be a self-starter and have high organisational skills. It would be beneficial to come from a finance, preferably credit control environment. 
 

• Strong written and verbal capability 
• Competent with MS Office, teams, outlook. D365 experience would be a bonus. 
• Excellent communication skills and customer service attitude 
• Team player 
• High attention to detail 
• Work well in a fast-paced department 
• Problem solving 

#LI-AF

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

“If you need an accommodation filling out an application, or applying to a job,  please email Recruitment@element.com”