The purpose of this role is delivering Element networking projects such as major site overhauls, integrations, and global connectivity efforts. The role will provide 2nd and 3rd line network operational support along with mentorship/guidance of Element’s Global Network team

• Project design, deployment, and service introduction for Element initiatives
• 3rd level operational support and maintenance of Element’s global network
• Monitoring core systems for effectiveness and proactive maintenance
• Efficient and effective management of 3rd line incidents resulting in successful and timely resolution meeting Element business SLAs
• Build and maintain strong relationships with Core Engineering network team as well as both internal customers and external partners
• Operational support for acquisitions and integrations
• Collaborate and support technical initiatives with Core Engineering Network Technical Leader

• Broad technical knowledge and deep experience supporting and troubleshooting Cisco platforms including, but not limited to, Cisco switches, Cisco FTD firewalls, and Meraki platforms
• Effective team player and strong ability to work unsupervised
• Experience in managing and troubleshooting networking protocols (IPSEC, BGP, OSPF, FHRP, WLAN solutions, QoS, DNS, DHCP, TCP/IP, VLANs, STP technologies and Ethernet switching solutions) across multiple platforms deployed in the Element network estate
• Strong experience in managing and troubleshooting firewalls e.g. SonicWall, Fortinet, Cisco FTD
• Strong experience in Network monitoring and management tools, such as Zabbix
• Display technical credibility, independent judgment, and decision-making experience on networking matters
• Ability to overcome challenges in remote working such as overseas locations, cultural differences, and split time-zones to ensure positive interactions
• Excellent communication and customer-facing skills
• Excellent problem-solving and analytical skills when determining the impact of network issues quickly, combined with sound decision-making skills under pressure
• Demonstrate planning, documentation, and organizational skills
• Experience in delivery using IT infrastructure management best practices & standards, ITIL / ITSM principles and practices, and change management in large environments
• Demonstrate understanding of IT security issues in global network environments

#LI-DJ1

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.