Element has an opportunity for a new Customer Onboarding and Credit Specialist to join our team in Cincinnati. This is a great opportunity to join one of the fastest growing companies in the Testing, Inspection and Certification sector (TIC). 

In this role, you will report to the Credit Manager and will be responsible for the primary support of the customer onboarding process. You will work with Element Labs and customers to set up new accounts and communicate with internal and external customers effectively; ensuring that all Element policies are being adhered to during the onboarding process. If you are passionate about delivering a best-in-class experience through effective collaboration, this role is for you.

Hybrid role: 3 days in office + 2 days remote

• Collaborate with Element Labs and the Credit team to ensure each stage of the customer journey aligns with expectations and delivers a seamless experience.
• Conduct onboarding calls to support customers and address any initial concerns or questions.
• Prepare, issue, and tailor welcome packs for all new customers to ensure a personalized onboarding experience.
• Serve as the primary point of contact within the Credit team for all customer onboarding-related inquiries.
• Manage the smooth transition of customers from onboarding to ongoing support within the Credit team.
• Set up new customer accounts across multiple platforms and maintain accurate master data records.
• Perform credit checks using credit reference agencies and monitor customer credit status continuously.
• Contribute to the development of metrics and KPIs to measure the effectiveness and impact of the onboarding process.

Essential skills and experience:

• Experience in multi-site / location customer or credit support
• Proficiency with accounting software systems
• Effective prioritization skills, and the ability to influence and direct operations
• Demonstrated problem resolution skills
• Excellent analytical skills and working knowledge of cash collection and credit risk processes
• Excellent interpersonal skills, ability to function as part of a team
• Ability to remain calm when faced with deadlines and multiple priorities 
• Must be able to work in the office 3 days a week 

Desired skills and experience:

• Experience of reading and giving recommendations based on credit reports
• Microsoft D365 experience

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At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

“If you need an accommodation filling out an application, or applying to a job,  please email Recruitment@element.com”