Element is currently seeking a Customer Service Representative (CSR) to join our growing team in Ann Arbor, Michigan. The (CSR) is primarily responsible for handling straightforward price and requests for quotes (RFQ’s) from our customers via email or over the phone and following up on pending or issued quotations. The (CSR) may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers’ testing business.

• Primarily involved in the access and persuasion steps of the sales process; including qualifying,
  relationship building, needs evaluation, solution development / presentation and closing
• Proactively engage with customers using phone, email, web conferencing
• Identify current and future customer service requirements by establishing personal rapport with
  potential and actual customers, acting as a liaison between the customers and Element.
• Manage relationships
• Focus on straightforward quotation enquiries for standard products & services
• Gain pricing and lead time from standard price lists
• Work with departments to resolve complaints. Process sales invoices, quoting and provide status
  report to clients.
• When applicable handle requests for information (e.g., shipping/delivery dates)
• Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are
  removed, new information is added and accurate call / visit logs are entered
• Achieve sales goals by converting and penetrating accounts
• Build and maintain a working knowledge of Element’s service offerings; participate in
  training/coaching opportunities.
• Ensure compliance with all Element policies including but not limited to Terms and Conditions, trade
  compliance, treatment of others, moral code of conduct, and employee handbook.
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate
  governance.

• HS Diploma or Equivalent
• Approximately three years of Customer Service experience. Quoting experience strongly preferred
• Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions
• Ability to solve practical customer problems
• Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form.Physical Demands
• Lifting <5 lbs. infrequently and > 5 lbs. sporadically
• Ability to sit at a desk for the majority of the work day
• Work is performed mainly in an office setting. The employee may be required to go within the lab
  environment periodically
• Experience in interpreting testing procedures and requirements desired
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple
  priorities
• Well-developed oral and written communication skills to meet a variety of communication needs
• Strong interpersonal skills that foster open upward and downward communication built on mutual
  respect
• Ability to interface with clients, win new work and determine their requirements; helps develops
  proposals including cost estimates, work plan and terms and conditions

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At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.