Are you a natural communicator who loves helping people and solving problems? Element Materials Technology is looking for a Customer Service Representative (CSR) to be the friendly first point of contact for our customers!

In this role, you’ll handle pricing and Request for Quote (RFQ) inquiries, making sure our clients get fast, accurate information. You’ll be the bridge between our customers and internal teams, helping everything run smoothly and professionally.

Grow your career in the Testing Inspection Certification (TIC) Industry. 

• Be part of a global leader in materials testing and certification.
• Work with a supportive, high-energy team.
• Grow your skills with training and development opportunities.
• Make a real impact on customer satisfaction and company success

This role is located in our Houston Lab. 

Customer Engagement

• Proactively connect with customers via phone, email, and web conferencing.
• Build and maintain strong client relationships, acting as a key liaison.

Sales & Quoting

• Manage the sales cycle from needs assessment to closing.
• Handle standard product/service quotes using price lists.
• Achieve sales targets through lead conversion and account growth.

Support & Coordination

• Address customer inquiries and complaints in coordination with internal teams.
• Provide updates on orders, shipping, and invoicing.

CRM & Reporting

• Maintain accurate records in the CRM system, including contact info and activity logs.

Product Knowledge & Compliance

• Stay informed on company services and participate in training.
• Ensure compliance with company policies and legal regulations.

Education: High school diploma or GED required.

Experience: Minimum of 3 years in a customer service role; experience with quoting is strongly preferred.

Communication Skills:

• • Strong verbal and written communication abilities, including the capacity to write reports and business correspondence.
  • Comfortable presenting to groups of customers or internal teams.
  • Excellent interpersonal skills that promote open, respectful communication across all levels of the organization.

Analytical & Problem-Solving Abilities:

• • Proficient in interpreting customer quotes, contracts, marketing materials, and testing specifications.
  • Skilled in solving practical customer issues and interpreting various forms of instructions (written, oral, diagrams, schedules).
  • Ability to calculate figures such as discounts, interest, commissions, and apply basic algebra and geometry concepts.

Technical Proficiency:

• • Proficient in Microsoft Office applications, including Word and Excel.
  • Experience with Microsoft Dynamics AX and CRM systems is highly desirable.
  • Familiarity with interpreting testing procedures and technical requirements is a plus.

Organizational Skills:

• • Capable of managing multiple priorities and meeting deadlines in a high-pressure environment.
  • Detail-oriented with strong time management skills.

Other Requirements:

• • Valid driver’s license with a clean driving record in accordance with Element’s policy.
  • Ability to interface directly with clients, understand their needs, and contribute to proposal development, including cost estimates, work plans, and terms and conditions.

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At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.