Element has an opportunity for a Sales Support Coordinator primarily responsible for handling requests for quotes (RFQ's) from our customers via email or over the phone. Other responsibilities include following up on pending or issued quotations, outbound calling on marketing campaigns, building relationships with internal stakeholders to ensure an understanding of other process involved in the customer journey.  

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers portfolio across certification and testing.  

The ideal candidate will be customer focused, action oriented, approachable and patient.

• Primarily involved in the initial steps of the sales process; including qualifying leads, building relationships with new and existing customers , assisting the BDM, BDA, ASE where needed  

• Proactively engage with customers using phone, email, web conferencing 

• Manage relationships with customers 

• Build a working knowleAdge of our testing and certification offering  

• Process sales invoices, quoting and provide status report to clients 

• Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added, and accurate call / visit logs are entered 

• Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities 

• Ensure compliance with all Element Materials Technology  

• Manage outbound calling of marketing campaigns  

• Assist on scheme specific pro-active calling 
• KPI’s: outbound calling, response rates to customer enquiries, CRM maintenance of leads

Communication Skills 

• Active listening 
• Clear verbal and written communication 
• Empathy and emotional intelligence 
• Positive and professional tone 
• Conflict resolution and de-escalation 

Technical & Product Knowledge 

• Ideally experienced with CRM systems 
• Knowledge of the company’s products/services 
• Basic troubleshooting skills (especially for tech-based support) 
• Familiarity with support channels (email, TEAMS, phone, social media) 
• Data entry accuracy and speed 

Customer-Focused Mindset 

• Patience and understanding 
• Problem-solving and decision-making 
• Manage difficult or upset customers 
• Ownership and follow-through 
• Customer satisfaction orientation 

Organisational & Multitasking Skills 

• Time management 
• Handle multiple queries at once (especially in live chat settings) 
• Attention to detail 
• Keeping accurate records of interactions 

Analytical & Feedback Skills 

• Identify customer trends and common issues 
• Using data to suggest process or product improvements 
• Feedback gathering and escalation 

Benefits of working at Element

33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance  / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Free Onsite Refreshments / Recommend a Friend Bonus / Perks At Work Discount Scheme 

For more information on Element's BUILT division, please take a look at our e-brochure: https://indd.adobe.com/view/7032c5bd-3645-4c48-86d4-b568d53de400

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To apply please email derek.grist@element.com

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.